Warranty & Return Policy
Our Warranty
| What’s covered | How long |
|---|---|
| Whole-home system tanks & parts (media tank, brine tank, control valve, bypass) | Lifetime |
| Filter media (catalytic carbon & softening resin) | 5 years |
| Reverse osmosis (RO) system | 1 year, extended for the lifetime of the system with an active filter subscription |
| Installation labor, when installed by Broward Water Systems | 1 year |
| Installation labor by a third-party plumber or installer | Not covered |
All warranties start on the date of delivery or installation, whichever comes first, and apply to the original purchaser at the original installation address.
What the warranty covers
Defects in materials and workmanship under normal residential use on treated city water. If a covered part fails, we’ll repair or replace it at no cost to you. We handle the manufacturer claim for you, so you don’t have to.
What the warranty doesn’t cover
- Damage from improper installation by a third party, or from plumbing work not performed by us
- Use on well water or untreated water sources
- Freezing, fire, flooding, lightning, power surges, or other acts of nature
- Physical damage, misuse, neglect, or unauthorized modifications or repairs
- Normal wear items: replacement RO filters, softener salt, and O-rings
- Damage from running the system without salt, or with the wrong salt
- Water damage to your home or belongings from a leak or failure
- Systems moved to a new address without our approval
RO filter subscription
Stay on our annual filter subscription and your RO warranty is extended for the lifetime of the system. The subscription includes yearly replacement filters ($185/year), delivered to your door or swapped by us at no extra charge. Your extended warranty stays active as long as your subscription stays active.
How to make a warranty claim
- Call or text 954-738-4422, or email info@browardwatersystems.com.
- Share your name, address, order number, and a photo or video of the issue.
- We’ll troubleshoot with you, and if needed, schedule a visit or ship the replacement part.
Keep your order confirmation. It’s your proof of purchase.
Returns & Refunds
Unopened systems
You can return an unopened, uninstalled system within 7 days of delivery for a refund, minus a $300 restocking fee. The system must be in its original packaging and condition. We’ll arrange pickup in Broward County.
Connected systems
Once a system has been connected to plumbing, it cannot be returned. If something isn’t working right, contact us. That’s what the warranty is for, and we’ll make it right.
Cancellations
- Before delivery: Cancel anytime before your system is delivered for a full refund.
- Pre-orders: Cancel anytime before your system ships for a full refund.
- Installation appointments: Reschedule or cancel with at least [24/48] hours’ notice at no charge.
Damaged on arrival
Inspect your system when it’s delivered. If anything is damaged, let us know within 48 hours and we’ll replace it at no cost.
Refund timing
Approved refunds are issued to your original payment method within [5–10] business days after we receive and inspect the return. If you paid with Shop Pay installments, the refund adjusts your installment plan.
Questions?
We’re local and are available 7am-10pm Monday through Saturday.
📞 Call or text 954-738-4422
✉️ info@browardwatersystems.com